Returns Policy
We understand that from time to time you may wish to return a product to us.
We have created this 30-day returns policy to enable you to return products to us in appropriate circumstances.
This returns policy applies irrespective of your geographical location.
Returns
Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:
- we receive the returned product within 30 days following the date of delivery of the product;
- the returned product is unused, in its original packaging and otherwise in a condition enabling us to sell the product as new;
- you comply with the returns procedure set out below; and
- none of the exclusions set out below apply.
Returns procedure
In order to take advantage of your rights under this returns policy, you must email us specifying the reason of the returns and, if possible, attaching a photo of the product to be returned.
Products returned under this policy must be sent to:
Omnes Artes s.a.s. di Maria Scala Minardi & C.
via Torquato Tasso 22
24047 Treviglio (BG) - Italy
You will be responsible for paying postage costs associated with returns under this policy and the packaging must be appropriate to protect the returned goods.
Exclusions
The following kinds of products may not be returned under this policy:
- any product made to your specification;
- any product made to order;
- any product personalised or adapted for you;
Refunds
We will give you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy including the original delivery charges and excluding the costs of returning the product to us.
We will usually refund any money received from you using the same method originally used by you to pay for your purchase or by bank transfer.
We will process the refund due to you as soon as possible and, in any event, within 30 days following the day we received your returned product.
Improper returns
Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):
- we will not refund or exchange the product;
- we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and
- if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.
About us
Our full name is Omnes Artes s.a.s. di Maria Scala Minardi & C.
Our address] and our principal trading address is
Omnes Artes s.a.s. di Maria Scala Minardi & C.
via Torquato Tasso 22
24047 Treviglio (BG) - Italy
Our company registration number is 1170969
Our email address is segreteria@omnesartes.com
Our VAT number is IT07634610153